FREQUENTLY ASKED QUESTIONS

YOUR BUSINESS

I'm getting by on my own now. Why should I consider outsourcing?

Three words: accuracy, consistency, and professionalism.  As a contractor and a business owner, don’t you have enough on your plate? Sitting at a desk probably isn’t where you are most productive in your business.  Every hour that you spend on bookkeeping, payroll, and administration is another hour that could be spent honing your trade or taking care of your clients.

Outsourcing is the not-so-secret key to successful businesses.  Our specialized and dedicated service at Craft & Clerk will give you the peace of mind that your back-office is organized, stream-lined, and taken care of.

I want to maintain control. How do I transition my company to Craft & Clerk?

We make that easy!  If you’re like most contractors, you’ve come up with a system that helps you manage your books.   It works, but it may not be perfect and probably requires a lot of your time. Craft & Clerk has an onboarding process that we can typically complete within five working days. Our Transition Team will work with you to collect the information we need, with plenty of time and opportunity for you to ask questions and make specific requests.  By the time your services begin, you’ll feel comfortable and confident that Craft & Clerk is the right solution for you.

I've built my business on my own and have a specific way I like to run things. Can Craft & Clerk respect that?

Absolutely!  While we have a wealth of advice, tips, and techniques for operating your contracting business, you are not obligated to take our advice and we don’t consider ourselves consultants.  Your business is yours! We stick to what we do best: bookkeeping, payroll, and office management.

Will I still need my CPA if I hire Craft & Clerk to do my bookkeeping and payroll?

Craft & Clerk provides bookkeeping and payroll services, but you will still need a CPA to assist you with reconciling, filing your tax return, and providing financial advice. Craft & Clerk will work for you behind the scenes throughout the year to help eliminate or simplify much of the work your CPA typically does at the end of the financial year in preparing your returns.

Does it matter how my business is registered?

Not at all. No matter what form your contracting business is now, we are happy to help. Whether you are a sole proprietor, partnership, corporation, or some other form, you are under no obligation to change your entity structure to subscribe with us.

I don’t have employees and I am not sure if I ever will. Can I still join?

You bet. You don’t need to have employees to subscribe.  Many of our clients are small contractors who work on their own and have no desire to add any crew members into the mix. Others work with various sized crews throughout the years. It’s all adaptable.

Can I join if I am operating outside of Ontario?

Absolutely! While our headquarters is in Ontario, we are happy to take on clients located anywhere around the country. We can tailor all of our materials based on the labour laws and provincial requirements applicable to you. 

Are you located beyond the Canadian border? Shoot us a message, and we’ll be happy to look into how we can make our system work for you.

Do you work only with contractors? What about other industries?

At Craft & Clerk, we specialize in the unique business needs of contractors in the trade industry. It’s in our roots, and its who we know best. By being narrowly focused, we are able to do a great job of addressing the needs specific to trade businesses. Not sure if this is you? Scroll down and shoot us a message!

WHY CRAFT & CLERK

What kind of contractor sees the best results with Craft & Clerk?

We find that our best contractor clients possess four key attributes.

  1. They own their own business.
  2. They are working to build a profitable company.
  3. They have goals for their company’s growth and income.
  4. They are comfortable with the most basic technology like smart phones and email.

We’re happy to offer a free consultation to any company considering our services! Your peace of mind is our top priority.

What makes Craft & Clerk qualified to handle my back-office?

At Craft & Clerk, we pride ourselves on being a reliable member of the contracting community.  As a company, we were designed by contractors and to handle the specific needs associated with operating a small contracting business. With decades of combined experience in both office management and the trades, your in good hands. We’ll handle your administrative duties with discretion, skill, and the utmost attention to detail, keeping an open line of communication with you at all times.

What software do you use to provide all of these services?

We maintain your back office tasks with just TWO pieces of software that we require you to subscribe to. These are: Quickbooks Online (+ Payroll), and TSheets. Subscriptions to these services are your responsibility to establish and maintain.

SUBSCRIPTIONS

How much does the subscription cost?

We have three tiers of service to suit your needs. Check out our PRICING page for more details. Even our PLATINUM plan comes at a cost less than hiring a part-time assistant.

If I decide to join, how long does it take before my services start?

You can start a subscription with us at any time, and we aim to have our new clients up and running with us within 5 business days. Establishing payroll and direct deposit typically takes two pay cycles once we have all of the required information.

We call this our “Onboarding Phase.”

What is the "Onboarding Fee" and is it necessary?

Nobody likes hidden fees, which is why we want to be upfront about the fact that your first monthly bill will include a $350 onboarding fee. This is a one-time cost that covers everything that it takes to get you set up in the Craft & Clerk system. We create your custom documents, gather and input all of your employees’ details, and start sweeping up your books.

How often will I be billed?

Your service (and our work on your behalf) begins on the day you sign your service agreement.  You’ll be billed on the same day of the month you joined, and monthly thereafter.

Do I have to commit to a long contract?

Never!  All Craft & Clerk service programs are month-to-month, and you can cancel at any time.  We believe in earning your trust and appreciation every month, and we work hard to make sure that we do so for all our clients.

I'm ready to become a Craft & Clerk client. What's next?

Climb aboard! There are many ways to take this first step. Which works best for you?

  1. Head to our secure SIGN-UP page.
  2. Email us at hello@craftandclerk.com
  3. Give us a call or text at 416-801-9929.
  4. Shoot us a message through our CONTACT page.
  5. Scroll down just a little bit further and get in touch via the form below.

Our team is available (and always happy!) to answer any questions you might have, as well as initiate your set-up as a new member! 

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